USB: Troubleshooting Error Messages

This document lists USB device error messages you might see.
If you encounter any difficulties with USB devices, they are generally easily resolved. Basically, there are four kinds of error messages or alerts the Mac OS may use for a USB issue. These include:


No error message at all - device simply stops functioning

The Mac OS will not generate an error message at all in some cases, for the same reasons as the "Not Enough Power to Function" message. In these cases it is often necessary to do both of the following actions:

Not Enough Power to Function

The Mac OS will generate a "Not Enough Power to Function" message if:
Solution
If you're using a self-powered device, make sure it is plugged into a working electrical outlet. If not, try connecting the device directly to your computer or to a port on a powered hub. If you're connecting the USB device to a powered hub, make sure the hub is plugged into a working electrical outlet.


Not Enough Power For All Functions

The Mac OS will generate a "Not Enough Power for All Functions" message if there is enough power to supply some but not all of the functions the device is designed to provide.

Solution
As above, you'll need to see if the USB device has its own power cord and, if it does, you'll need to plug it into a working electrical outlet. Also, try plugging the cable for the USB device directly into to your computer or to an available port on a powered hub. If you're connecting the USB device to a powered hub, make sure the hub is plugged into a working electrical outlet.


The USB driver needs to be updated. Would you like to search for the update on the internet?

The Mac OS will generate this error message if it detects an out-of-date driver.

Solution
You can elect to download the driver from the Internet if you have a connection.

No Driver Found

The Mac OS will generate a "No Driver Found" message if a driver for the USB device is not found.

If you see this message, you might have forgotten to install the device driver, or you may have incorrectly installed the device driver.

Solution
Reinstall the software driver that came with the product, check the Extensions Manager control panel to see if it is disabled, or download and install the driver from the product vendor's website.

Other USB FAQs can be found in the following documents:
Related documents

61237: "Mac OS X: How to Troubleshoot a USB Device That Isn't Working"
58033: "USB: Device Troubleshooting"

Published Date: Feb 20, 2012