AppleShare IP 5.0: Mail Service (FAQ)

Questions answered in this article:

1. Can mail clients have accounts on the Mail server if the available network only supports AppleTalk?
2. Can the Mail Server support TCP/IP and AppleTalk clients simultaneously?
3. How can I troubleshoot mail delivery problems?
4. How can I adjust the number of days the mail server will attempt to deliver mail before returning it to sender?
5. Can a default SMTP mail server be set for mail forwarding instead of all hosts?
6. What is the size limit of enclosures the mail server can handle?
7. What do SMTP and POP connections mean?
8. How can I activate email for an entire group during the import, but keep the user name as the email address?
9. How do I set up an AppleShare IP mail server on separate Workgroup Servers using only one AppleShare IP serial number.
10. Does installing the mail portion of AppleShare IP on a separate computer turn off Mac OS File Sharing?

Question 1: Can mail clients have accounts on the Mail server if the available network only supports AppleTalk?

Answer: Yes. The bundled mail server can support AppleTalk clients. The Claris Emailer application has to be set for ClarisOffice service. The client will then select the Mail Server over AppleTalk.

Question 2: Can the Mail Server support TCP/IP and AppleTalk clients simultaneously?

Answer: Yes. The client software will have to be set up according to the protocol used. Claris Emailer from the client side can be used for AppleTalk access through the ClarisOffice service.

Question 3: How can I troubleshoot mail delivery problems?

Answer: Check the suggestions below.

• Confirm that your network's router or Internet gateway allows incoming and/or outgoing SMTP mail delivery.
• Confirm that you are setting up your mx record for recipient host correctly.
• Confirm that port 25 for SMTP connections is enabled on the receiving mail server.

Question 4: How can I adjust the number of days the mail server will attempt to deliver mail before returning it to sender?

Answer: You can change the number of hours after which the Mail Server stops trying to deliver a mail message by following the steps below. By default it is set to 72 hours.

1. Open the Mail Admin program.
2. Choose Mail Server Settings from the Mail Admin program's Server menu
3. Choose Mail Routing from the pop-up menu.
4. Type a new number in the Current text box.
5. Click Save.

Question 5: Can a default SMTP mail server be set for mail forwarding instead of all hosts?

Answer: Mail forwarding can be set for either a single User or an unknown mail server outside your network.

Question 6: What is the size limit of enclosures the mail server can handle?

Answer: The AppleShare IP 5.0 mail server does not limit the file size it sends or receives. The mail administrator can set the amount of hard disk space used by the mail database.

Question 7: What do SMTP and POP connections mean?

Answer:

• SMTP (Simple Mail Transfer Protocol) is used by the mail client to send messages to a SMTP server as well as from one SMTP server to another SMTP server.
• POP3 (Post Office Protocol) is used from a client to receive mail on the mail server.

Question 8: How can I activate email for an entire group during the import, but keep the user name as the email address?

Answer: Use a valid Internet name as the user account name. The Internet field can by left blank if the user name is a valid Internet name, that is, no spaces between first and last name. Use underlines or dots instead of spaces. The manual does not clearly indicate this, but it does list valid Internet alias characters, see page 87. Some email clients will allow spaces but you have to put quotes around the name, other email clients will not allow this.

Question 9: How do I set up an AppleShare IP mail server on separate Workgroup Servers using only one AppleShare IP serial number.

Answer: Please refer to article 22081: " AppleShare IP 5.0 and Mail Forwarding" for information on this question.

Question 10: Does installing the mail portion of AppleShare IP on a separate computer turn off Mac OS File Sharing?

Answer: The separate mail server has to use the AppleShare IP Users & Groups file and registry. These items are not compatible with Personal File Sharing. Therefore, you cannot use Personal File Sharing on a standalone AppleShare IP Mail server.

Other AppleShare IP 5.0 FAQ's can be found in the following articles:

• Article 45035: AppleShare IP 5.0: FTP Service (FAQ)
• Article 45036: AppleShare IP 5.0: Administration (FAQ)
• Article 45037: AppleShare IP 5.0: AppleShare Client (FAQ)
• Article 45038: AppleShare IP 5.0: File Service (FAQ)
• Article 45039: AppleShare IP 5.0: MacDNS (FAQ)
• Article 45041: AppleShare IP 5.0: Print Service (FAQ)
• Article 45042: AppleShare IP 5.0: Web Service (FAQ)