Power Macintosh G3 (Blue and White): Keyboard or Pointer Are Unresponsive

A limited number of USB Keyboard Extender Cables included in the accessory kit of Power Macintosh G3 (Blue and White) computers may not work correctly. This cable is used to extend the distance between the computer and keyboard.

Symptom

The mouse pointer and keyboard may become unresponsive when used with the USB Keyboard Extender Cable. The computer operates normally without the extender cable.


Solution

Verify the symptom by removing the extender cable. If your computer operates normally with the extender cable removed, bring the cable to an Apple Authorized Service Provider to exchange it according to the terms of the Limited One-Year Hardware Warranty.

Removing the extender cable from the USB device returns the computer to normal operation if a replacement cable is not immediately available.
Published Date: Feb 20, 2012