A CD or DVD disc does not appear on the desktop.
Solution
Make sure the DVD drive's ribbon cable is installed securely in the drive by following these steps:
2. Remove the power cord.
3. Open the door on the computer by pulling the latch.
4. Locate the DVD-ROM drive.
5. Locate the last connector on the ribbon cable that plugs into the back of the DVD-ROM drive.
6. Plug that connector into the drive's connector.
7. Push on the ribbon cable's connector to ensure a snug connection.
8. Close the computer's door.
9. Plug in the power cord.
10. Turn on the computer.
11. Insert a disc into the DVD-ROM drive and verify the disc appears on the desktop.
12. If the disc does not appear on the desktop, refer to article: 58382: "Troubleshooting a CD-ROM or DVD-ROM Disc That Does Not Appear on the Desktop".