AppleShare IP 6.2: Read Me

Description
AppleShare IP 6.2 is the an update to AppleShare IP 6 and builds on the existing AppleShare IP product by continuing to provide the complete suite of LAN and Internet services, including Web, File, Mail and Print services. New for version 6.2 is full compatibility with Mac OS 8.6, allowing server administrators to take advantage of improvements in the Mac OS. AppleShare IP 6.2 now provides the ability to maintain a centralized user database on one server, and utilize that database on up to ten AppleShare IP 6.2 servers on the network. AppleShare IP 6.2 also provides default home directory support, Sherlock web server searching, and many other feature enhancements. In addition, AppleShare IP 6.2 provides many bug fixes and general performance improvements. AppleShare IP continues to be fully compatible with Macintosh and Windows clients. AppleShare IP retains its traditional ease of use with a single administration console, making it simple to manage AppleShare users, groups, passwords and security.

Requires

• Any Power Macintosh computer, iMac, or Macintosh Server with a G3, 604e, 604, or 601 microprocessor, or a 6500 series computer with a 603e microprocessor.
• Any English Mac OS 8.6
• AppleShare IP Server 6.x

Contents

• Introduction
• Installation and Documentation
• Requirements for Running AppleShare IP 6.2
• Support
• Notes About AppleShare IP 6.2

Introduction

AppleShare IP 6.2 is an update to AppleShare IP 6 and builds on the existing AppleShare IP product by continuing to provide the complete suite of LAN and Internet services, including Web, File, Mail and Print services. New for version 6.2 is full compatibility with Mac OS 8.6, allowing server administrators to take advantage of improvements in the Mac OS. AppleShare IP 6.2 now provides the ability to maintain a centralized user database on one server, and utilize that database on up to ten AppleShare IP 6.2 servers on the network. AppleShare IP 6.2 also provides default home directory support, Sherlock web server searching, and many other feature enhancements. In addition, AppleShare IP 6.2 provides many bug fixes and general performance improvements. AppleShare IP continues to be fully compatible with Macintosh and Windows clients. AppleShare IP retains its traditional ease of use with a single administration console, making it simple to manage AppleShare users, groups, passwords and security.


Installation and Documentation

Complete installation instructions are contained in the Getting Started manual. Additional help can also be found in the AppleShare Client 3.8 User's Manual, and in the AppleShare IP Help and Remote Help, all of which are included with your AppleShare IP 6.2 software.

Please note: in the Software License Agreement window within the installer, you will need to click the "Continue" button to proceed to the window where you can Agree or Disagree to the license terms and conditions.


Requirements for Running AppleShare IP 6.2

Power Macintosh computers running AppleShare IP 6.2 Server

• CPU: Any Power Macintosh computer, iMac, or Macintosh Server with a G3, 604e, 604, or 601 microprocessor, or a 6500 series computer with a 603e microprocessor.
• RAM: 64 MB of memory with virtual memory turned on; 80 MB with virtual memory turned off. More memory may be needed if you are using one or more web server plug-ins.
• System Software: Mac OS 8.6 is required and is provided for use on the server as part of your AppleShare IP Server software.

Macintosh computers running AppleShare Client 3.8.3

• System Software: Mac OS 8.6 is recommended. The minimum requirement is Mac OS 7.6 or later.
• AppleShare Client 3.5 or later is required for connecting to an AppleShare IP 6 server. However, Apple strongly recommends that you upgrade your client Macintosh computers to Mac OS 8.1 or later and AppleShare Client 3.8 or later.

Support

Telephone Support

In the United States, if you have questions about AppleShare IP 6.2 that are not answered by the Getting Started manual or AppleShare IP Help or Remote Help, call the Apple Assistance Center at 1-800-APL-CARE (1-800-275-2273) during telephone support hours (Monday through Friday, 6 a.m. to 6 p.m. Pacific time). When prompted, enter the support access number provided on the back of your Apple Support Card and follow the instructions.

If you are located outside of the United States, refer to the support information that came with your AppleShare IP 6.2 software for instructions.

Web Sites

If you have an Internet connection, check the Apple Support Web site at http://www.apple.com/support/. For recent downloads, refer to the Apple Downloads page at http://www.apple.com/support/downloads/ and search AppleShare IP.

AppleShare IP Mailing List

To receive information about software updates, you are cordially invited to join the AppleShare IP mailing list. By joining the mailing list, you will also have the opportunity to share your experiences, questions, and comments with others using the software. Apple employees may monitor the list, but Apple does not guarantee that any questions directed to this list will be answered. For more information about joining the mailing list, see the AppleShare IP Web site at www.apple.com/appleshareip, and look for the heading "Feedback".


Notes About AppleShare IP 6.2

General

• If you purchase an Unlimited license upgrade, do not forget to increase the number of guest connections allowed in the Web & File Admin's Web & File Settings' General window. This setting is located under the Server menu.
• As a convenience, the AppleShare IP Installer changes the Energy Saver preference on your server to turn off the server monitor after 30 minutes. The Energy Saver control panel has 'Separate Timing for Display Sleep' set to 30 minutes.

Web & File Admin

In low memory situations, Web & File Admin may not work properly. If necessary, turn on Virtual Memory or quit other applications. In addition, make sure that you set aside enough memory in the AppleShare IP Cache panel for your other applications to launch, including Web & File Admin.
You should quit the Web & File Administration application when not making changes to the Admin application.

Registry

The AppleShare IP Registry will convert your Users & Groups file to run with AppleShare IP 6.0 and later the first time you reboot with AppleShare IP installed. Since this file will no longer work with Personal File Sharing after the conversion, a copy of the original file is placed in your Preferences folder. The file is named Users & Groups Data File Backup. The copy of the original file may be used if you decide to restore your computer to Personal File Sharing after de-installing AppleShare IP 6.0 and later.

Web & File Server

• If a computer that is running the Web & File Server crashes, check your hard disks by running Disk First Aid before you start the Web & File Server again. Disk First Aid is located in the Utilities folder on your MacOS CD ROM disc or within your utilities folder on your startup disk.
• The Adobe Acrobat(TM) Installer cannot be used while the Web & File Server is running. Be sure to install Adobe Acrobat before you start the Web & File Server.
• AppleShare IP 6.2 is not compatible with ARA Multiport Server software. You should not run them on the same computer.
• Under some circumstances you may not be able to install PC applications from Windows File Sharing Server. To perform net installations of applications that are partitioned on multiple floppy disks, create a folder 'X' and copy each disk as a separate subfolder. Then make the parent folder 'X' a share point. From the client, connect to the share point and perform the installation.
• If you receive a message stating that error -30523 has occurred in a Sherlock client, verify that you do not get the same message on the server computer itself. If you do, then delete and rebuild the index on the server. If you do not, or if the client and server are not using the same localized version of Mac OS or are in different time zones, then upgrade client computers to Mac OS 8.6.
• AppleShare IP 6.2 may not behave correctly when used with Retrospect 4.1. Specifically, the server may not shut down or disconnect users when requested to do so by Retrospect. Contact Dantz for an update to Retrospect.
• If you decide to host multiple web sites using the Multi Domain Plugin, be sure to examine the "Plug-In Messages" file after you've started the web server. If the Multi Domain Plugin encountered any errors while reading your "Multi Domain Settings" file, it will write error information to the "Plug-In Messages" file, which is located in the AppleShare IP Preferences folder within the Preferences folder within the System Folder.
• Because of a driver issue, it is not possible to share PC-format ZIP(TM) disks. Mac OS format ZIP(TM) disks can be shared without difficulty.
• A known issue on Microsoft Windows 95 or 98 does not report a volume's total free space correctly. A share point for a volume that is 2GB or greater will show that 1.99GB free space and 0 user space. This is a cosmetic issue and should not affect the ability of Windows clients to use the share point.
• The AppleShare IP Web & File server may hang with virus protection installed. If you experience such behavior, try removing or disabling your virus protection software.
• The Upload plugin only uploads text files to the AppleShare IP web server; it does not "decode" binary files or applications that are uploaded. An ftp client can be used to upload other types of files to your web server folder.
• SMB connections may not be automatically disconnected with the idle timeout feature. To disconnect SMB connections, the Windows client has to log out or be manually disconnected by the AppleShare IP administrator.
• Some characters used in the name of a file or folder on the AppleShare IP server will not map correctly between Mac and Windows 98/NT 4.0 Workstations. In some cases, the character may show up as the incorrect character. In other cases, the client may receive the message: "The folder <path> does not exist." when attempting to open, rename, delete, or access a folder. Windows clients may not be able to delete files that contain certain characters. If you have Windows clients, some characters you should avoid using include: a (aacute), a (agrave), a (acirc), a (atilde), e (egrave), e (ecirc), S (sect).
• PowerPoint 97 for Windows requires Office 97 Service Release 2 (SR-2) in order for files to be opened correctly from AppleShare IP server by a Windows client.
• Automatic user directories are limited to 27 characters in length. In 6.2, user names are limited to 27 characters, but previously-existing names may be longer. If you wish to assign a user with a name longer than 27 characters access to an automatic user directory (home directory), you will need to shorten the name to 27 characters or fewer.

Shared Users & Groups

• Administrators should not make user and group changes on the Secondary server. User and group changes made on the Primary server will not go into effect until the Secondary server user connection expires.
• When sharing users and groups between servers, you will need to stop and restart the computer that is the Primary AppleShare IP server if its TCP/IP address is changed. In addition, you will need to reflect this change in the Secondary server(s) if its Primary server's address is entered by TCP/IP address. At Secondary server, go to the Web & File Admin's Web & File Server Settings' General window to make this change. This setting is located under the Server menu.
• If you share users and groups between many different computers, you may experience delays and performance bottlenecks, particularly with the "Download All" operation. Under some circumstances, the "Download All" operation may time out, and report a network error. If this should happen, try again later.
• To use the "Download All" feature of Shared Users & Groups, or to change the name of your Primary Shared Users & Groups in Web & File Admin, you must stop the Web & File server, or you will receive an error message. This is because user & group information that the Web & File Server requires may change as a result of performing these operations.
• The Apple Remote Access Server software will not automatically update its user account information when it is running on a Secondary AppleShare server. To configure or update user account information for a Remote Access Server, the server administrator must always enter or make changes to the ARA dial-in information at the Primary server, and then use the Download All command at the Secondary server to force these changes to be copied over to the Secondary server.

AppleShare Client 3.8.3

• If you are running Mac OS 8.5, the AppleShare client, and have virus protection installed (such as NAI's Virex 5.9 or Norton Anti-Virus 5.0), you may experience system hangs on client computers when connecting to an AppleShare server. If you experience such behavior, try removing or disabling your virus protection software.
• For additional items, please refer to the AppleShare Client Read Me.

Mail Server

• If you have exported users with mail attributes using AppleShare IP 6.0 or 6.1, be aware of a format change required to import users into AppleShare IP 6.2. There is now an extra column at the end of the mail attributes which contains the new "mail server account location" attribute. This value can be empty, but to import successfully, you will need to add at least a "blank" column (tab) before the end of the line.
• The AppleShare IP 6 Mail Server can not use previous versions of AppleShare IP 5.0.x mail Databases. If you have critical mail that you do not want to lose, you must download those messages from the AppleShare IP 5.0.x Mail Server before running AppleShare IP 6. Or if downloading mail is not an option, the AppleShare IP Mail Tool 6.2 can convert 5.0.x Mail Databases to AppleShare IP 6 Databases.
• It is not necessary to update the AppleShare IP 6.0 & 6.1 Mail Databases to 6.2 Mail Databases with the AppleShare IP Mail Tool, as this will be done automatically when launching the AppleShare IP Mail Server 6.2.

Print Server

• You must use the Chooser for creating client-side Desktop Printers for secure print queues. Do not use the Desktop Printer Utility to create your client-side Desktop Printers for secure print queues as it does not allow you to enter your account information, so your jobs will not be printed correctly.
• It is recommended that a queue only contain printers of the same model and type. Also, printer features present in the first printer attached, but not present in subsequent printers, may cause print errors when jobs are printed to one of the subsequent printers.
• The "Allow binary data" and "Allow color printing" options are only used with AppleTalk print queues.
• Some LPR clients do not support queue names that include spaces. Therefore, the AppleShare IP Print Server will also recognize the name up to the first space. For example, if the print queue name is 'Accounting Department', the queue name 'Accounting' can be used by an LPR client to print to the same queue.
• Windows and Windows NT printer drivers can only be used with secure print queues that don't require a password. There is currently no method for the Windows clients to enter their name and password for a print job.
• When printing to a secure print queue from a Windows client, no alert is posted on the client for a security failure. Check the Print Server log file for confirmation if a job fails to print.
• With secure printing activated, a Postscript file copied or sent from one client to another for printing may not work.
• When creating or renaming print queues from Remote Admin, the Print Admin application will not see the new queue names until the next time it is launched.
• Using the Apple Printer Utility to rename or change the IP address for a printer does not update the Print Server settings. Use the Print Server Admin to re-enter the new printer name and/or IP address for the associated print queue.
• Using the Apple Printer Utility with LaserWriter 8.6 or earlier will return a spurious "PostScript Error" if you attempt to get configuration information for secure print queues of the Print Server.
• The Apple LaserWriter 8500 cannot be "hidden" or "captured" by print servers when you have an IP Gateway address set on the printer. Please refer to article 24788 for details.
• The LaserWriter IIg with v1.0 ROMs cannot be hidden with the Print Server.

Web-based Remote Admin

• To use Internet Explorer as your Web browser, please set the Java preferences to use the "Apple MRJ" setting. Confirm that your computer is running Macintosh Runtime Java (MRJ) 2.0 or later by checking the version of the MRJLib contained in the MRJ Libraries subfolder of your Extensions folder. This release is incompatible with Internet Explorer when configured to use the Microsoft Java Virtual Machine.
• Do not use the "Never" option in Internet Explorer or Netscape Browser's Advanced Cache settings when running with Remote Admin. This option suppresses the browsers requests to get fresh pages and thus will result in out of date information being displayed. We recommend that you select "Update Pages" everytime or always.
• Web-based Remote Admin will not work properly if the "Remote Admin" folder inside your Default Web Folder is moved or renamed. Do not move, rename or delete the "Remote Admin" folder or its contents unless you are configuring your Web Server for multiple domains.
• If you have configured your Web Server to support multiple domains then you must move the Remote Admin folder from the Default Web Folder specified in the Web Settings panel to the "web folder" specified in the first entry of your Multi Domain Settings file. In order to access Remote Admin from the new location, you must use the host name or IP address specified in the first entry in your Multi Domain Settings file when entering the Remote Admin URL.
• When trying to access Remote Admin on a heavily loaded server, you may receive the "504 Gateway Timeout" message in your Web browser. Use the Web & File Admin application to set the Current User Activity to less than the maximum value to allow more processing time for the Remote Admin server application.
• When using Remote Admin with European keyboards on non-localized Mac OS systems, you must specify the appropriate settings for your keyboard in the Web browser. For Internet Explorer, check the Language/Fonts settings in your Internet Explorer Preferences. For the Netscape Browser, check the Encoding settings.
• When using Remote Admin with Japanese or European keyboards on Mac OS systems, you must specify the appropriate language and encoding settings in your Web Browser. From Microsoft Internet Explorer with MRJ 2.1.1 or later, choose Japanese Language with Shift-JIS character set for Japanese systems. Choose French or German Language with Western (Mac) character set for European systems. From the Netscape Browser, choose Japanese Language with Shift-JIS encoding for the Japanese system. Choose French or German language with Western (MacRoman) encoding for European systems.
• For this release of Web-based Remote Admin, administrators may only log on with 7 bit character passwords and may only set user passwords in this range. The 7 bit character range is the standard ASCII character set including the control characters, alphanumerics, and standard keyboard characters. You can continue to use Web & File Admin to set 8 bit passwords but administrators will not be able to use these passwords for log on to Remote Admin.
• Do not use the Reload button in Netscape to download a page in Remote Admin. You will have to logon again.
• A limitation in Netscape Java does not allow the 'caps lock' key to be recognized. A Remote Admin user should use the 'shift' key when entering upper case letters in a password.

Documentation

• If you are experiencing any difficulty while printing the PDF documents that are included on the AppleShare IP 6.2 CD, increase the memory allocated to Adobe Acrobat(TM) application by 2MB.
• The AppleShare IP Help is html-based and uses the Apple Help Viewer browser application, which is included with your Mac OS 8.6 system software. Please note this browser may fail to launch the Help files if you change the name of the AppleShare IP Help folder (located in the Help folder within your System folder) or place the AppleShare IP Help folder inside another folder. The alias for the AppleShare IP Help inside the AppleShare IP 6.2 folder will still work.
• The AppleShare IP Remote Help incorrectly states that you can remove a printer assignment from a queued job using Remote Admin. You must use the AppleShare IP Print Admin to perform this function; it is unavailable remotely.