If any of your servers stop working (the system "freezes" or locks up), or if any administration programs unexpectedly quit, try the following:
- Run Disk First Aid or another disk repair utility program that is compatible with the version of Mac OS on each of the server volumes.
- Verify that your software is compatible with the version of Mac OS on your server.
- If you have virus protection software installed, try removing or disabling the software.
- If you do not have virus protection software installed, use a virus-detection program or similar utility to check for viruses and other disk problems.
- Turn off extensions not supplied by Apple. Hold down the Space bar while restarting the server, then when the Extensions Manager opens, turn off extensions from other software manufacturers and let the startup continue. Restart the AppleShare IP servers you were using. If the problem doesn't recur, use the Extensions Manager to turn on one of the extensions. Restart the server and let it run for an extended period of time. If the problem doesn't recur, turn on the next extension, restart the server, and let it run. Eventually you may find an extension that seems to cause problems with your server. Leave that extension turned off.
- Make sure the invisible AppleShare PDS files are not damaged and reconstruct them if necessary. Each AppleShare IP volume contains an invisible AppleShare PDS file that retains folder access privileges. If you are unable to change the access privileges for a folder or volume, you can replace the damaged file with a backup copy.
- Verify that any PCI cards installed in your computer are properly installed (or "seated") in their slots. Make sure that the internal cables for PCI cards have no bent pins and are not being pinched. Replace the cables if necessary. For instructions, see the documentation that came with your server hardware.
- Verify that installed random-access memory (RAM) is properly seated. You may need to remove and reinstall the RAM. For instructions, see the documentation that came with your computer.
- Verify that your hardware and cables are properly connected. Make sure any SCSI devices are properly connected and that the SCSI cables do not exceed maximum cable lengths. For instructions, see the documentation that came with your computer and devices.
If the problem still exists:1. Reinstall your AppleShare IP software following the instructions in the documentation that came with your software.
2. Make a backup copy of the PDS file after you've created your share points and assigned access privileges.