Symptom
A disk image volume appears to be empty.
Note: A disk image
volume has an icon that looks like a disk and a filename without any extensions. It behaves like a disk. A self-mounting disk image
file has an icon that looks like a file (a paper with a dog-eared corner) and a filename extension of ".smi".
Solution
1. Drag the icon of the disk image volume to the Trash. Important: This icon's filename does not have an extension such as ".smi" or ".img".
2. Double-click the self-mounting disk image file with a filename extension of ".smi". A new disk image volume icon appears on the desktop, and its contents should be visible.
For additional information on this issue, see technical document 75098 "
Software Downloads: Software Format and Assistance".