Follow these steps if one or more contacts don't appear in iPod's Contacts list even though their vCard is in the Contacts folder.
- Make sure the contact's vCard is in a compatible format, either 2.1 or 3.0.
- Make sure the vCard was copied to the Contacts folder. The folder's name must be spelled correctly. It is not case sensitive.
- Use a contact manager application, such as Mac OS X's Address Book, to make a new vCard. Copy it to iPod's Contacts folder and see if it appears.
- Reset iPod. When you reset iPod all your music and data files are saved, but some customized settings may be lost.
Related document
93678: iPod: Importing Contacts and Appointments