iPod (10 GB): Capacity Appears to Be 5 GB, There Is No Contacts Menu

Symptom

• Only 5 GB of the disk capacity is available even though your iPod has a 10 GB disk.
• There is no Contacts menu, or other features of iPod 1.1 software.

Solution

This issue occurs if you install iPod 1.0.4 or earlier software on an iPod (10 GB), which already has iPod 1.1 or later software installed on it.

1. Download iPod Software 1.1 Updater or later from Apple Software Downloads (http://www.apple.com/swupdates/).
2. Connect iPod to your computer using the FireWire cable that came with iPod.
3. Back up any files data you want to keep from iPod's hard disk.
4. Follow the instructions for restoring iPod as described in technical document 60983: "iPod: How to Restore".

Important: Do not use the iPod Software 1.1 Updater to simply update iPod. It must be restored to work correctly.