QuickTime: MPEG-2 Playback Component Download and Installation Instructions

This document outlines steps you can take to troubleshoot the installation of the MPEG-2 Playback Component once you have purchased it from the Apple Store.

Download instructions

1. Make sure QuickTime or QuickTime Pro is already installed on your computer.
2. Purchase the MPEG-2 Playback Component from the Apple Store (http://www.apple.com/store/).
3. Click Download to begin downloading the software.

Troubleshooting downloads

Some Web browsers may not recognize the file type of the MPEG-2 Playback Component. If this is the case, after you click Download, a dialog box appears with a message that asks you what you would like to do with the file. You should choose to download it, or open it with QuickTime Updater if that option appears. Once downloaded, you can double-click the file to install it.

The Apple Store keeps track of your purchase(s) and you can always download the file again if something goes wrong by clicking "Your Account" in the store menu bar. After entering your Apple ID and password, click "Software Download Purchases."

Installation instructions

Once the software is downloaded it should automatically install via the QuickTime Updater if you have Windows. If not, see the troubleshooting section below.

If you have Mac OS X, follow these steps:

1. Locate the QuickTimeMPEG2.pkg file. It is probably on your desktop, or in the default "downloads" folder you designated in your Web browser.
2. Double-click the file to begin installation.

Troubleshooting installation

If the MPEG-2 Playback Component does not automatically install in Windows, follow these steps:

1. Locate the QuickTimeMPEG2.qup file. It is probably on your desktop, or in the default "downloads" folder you designated in your Web browser.
2. Double-click the file to begin installation.