Make sure you have configured the iSync conduit from HotSync Manager:
- Open the HotSync Manager application (usually located in /Applications/Palm/).
- From the HotSync menu, choose Conduit Settings.
- Select the iSync Conduit from the list of available conduits.
- Click Conduit Settings.
- Select "Enable iSync for this Palm device".
- Click OK.
- Quit the HotSync Manager application.
- Open the iSync application.
You should now see a Palm icon in the iSync device list. Select the Palm icon in the iSync application to configure the information you wish to synchronize with this device.
Tip: To synchronize a Palm device via USB and iSync,initiate the sync by pressing the HotSync button on the Palm cradle. See iSync Help for additional information.