The computer and display are turned on, but the screen is blank.
Product affected
- Power Mac G4 (Gigabit Ethernet)
Solution
Sometimes during shipping the AGP video card may move slightly out of its slot, causing the display to remain blank when turned on. To correct this, the card needs to be pressed firmly back into the AGP video slot.
Warning: Read and follow the ESD precautions outlined in the "Working Inside Your Computer" section of the "Setting Up Your Power Mac G4" owner's manual.
To reinsert the video card into its slot, follow these steps:
1. Shut down the computer.
2. Open the computer by pulling on the latch.
Figure 1 Latch location
3. Press down evenly on the video card in the AGP slot to make sure it is completely inserted.
Figure 2 Reinserting the card
4. Close the computer.
Note: A QuickTime movie showing the replacement of the video card is available at http://www.info.apple.com/installparts/. This movie may provide you with additional help in locating and reinserting the AGP video card.
Other steps to try
1. Verify the display's video cable is securely connected to the video card.
2. Verify the display is turned on.
3. Verify the display cable or the monitor power cord is plugged in to the monitor and a working power outlet.
If the symptom persists, contact an Apple Authorized Service Provider or Apple for further assistance.