Note: These steps should only be used once an Apple representative has provided you with authorization to send in your display for repair.
A form is included in the express shipping package, which should contain the symptom your display exhibits. If a form is not in the express shipping package, write the symptom on a sheet of paper, and include it with the display.
By filling out this form, our technicians can more accurately identify and repair the display.
Apple Display
2. Return the air-bill included with the express delivery package.
This step is critical. You must return the air-bill so Apple can track the shipment, and make sure it safely arrives at the repair center.
3. U.S. customers: Call FedEx (1-800-GO FED EX) to pick up your display.
Canadian customers: Call UPS at 1-866-876-5824 to get a waybill and schedule pick-up of the product. Provide the return address and billing account number:
Important: The UPS waybill must include the account number, the dispatch number in the Description field, and you must mark "3rd Party" under the Payment field.
Please allow seven to ten days to complete the repair.