.Mac Backup requires membership

If you see an alert telling you that Backup requires a .Mac membership, it could be caused by a network issue, the files you are backing up, or software you have installed.

Home network

If you have a home network, simplify it by connecting the computer you are using directly to the modem, then try to back up from there. If you are able to do so successfully, some element of your network may be causing the disconnect.

 

Proxy servers

Contact your ISP to see if it uses proxy servers, which may prevent the Backup application from communicating with the iDisk servers.

 

Specific files

It is possible that a certain file may be causing the issue.

 

  1. Open Backup.

     

  2. Choose a single item to back up, such as a single QuickPick or your Address Book contacts.

     

  3. Click Backup Now.

    If the error still occurs, continue to the next troubleshooting section. If the file backs up OK, you have found the cause. It's one of the files you are backing up. Try adding more items that you want to back up, and test again. Keep trying until you isolate the item causing the issue. If you create a new file with that data, it will usually resolve the situation and allow you to back up the data.

 

Norton Internet Security Software

If you have Norton Internet Security Software installed, see Symantec's article on this topic.

 

Keychain settings

There may be a conflicting or damaged entry in your Keychain.

 

  1. Open Keychain Access. It's in the Utilities folder (/Applications/Utilities).
  2. Delete all items whose kind is .Mac password.
  3. Open System Preferences and reenter your account information in the appropriate section.



If deleting the Keychain entry does not fix the issue, use Keychain First Aid. Keychain First Aid is available from the Window menu in Mac OS X 10.3, and for Mac OS X 10.1 through 10.2.8, you can download it.

Published Date: Oct 10, 2016