WiebeTech FireWire 400 external hard drives may not appear on the desktop.
Symptom
When connected to the FireWire 400 port, a WiebeTech DriveDock drive may not appear on the desktop if an especially long or thin FireWire cable is used--even if it complies with the IEEE 1394 specification.
Note: This issue also occurs on the FireWire 800 port if a FireWire 400 to FireWire 800 adapter cable is used to connect a WiebeTech FireWire drive to the FireWire 800 port.
Solution
You should use the shortest (1m or less), thickest (approximately 4.5mm) FireWire cable available. WiebeTech is aware of this issue. Future models of their FireWire drives should not have this issue.
For more information regarding this issue, please contact WiebeTech at:
| Mail Address | WiebeTech LLC 4153 N. Parkwood Wichita, KS 67220 USA |
| sales@wiebetech.com | |
| Telephone | 316.744.8722 Direct Line 316.744.1398 Fax |
| European Sales | euro@wiebetech.com |
| Website | http://www.wiebetech.com/ |
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