Macintosh: Apple Internal Modem Cannot Establish or Maintain Connection to Some Scandinavian ISPs

Symptom

The computer's built-in Apple modem tries to connect to an ISP but disconnects during negotiation or shortly after the connection is made.


ISPs affected

• Rix Telecom
• Telenordia (university users only connecting using phone number 08-58722255)
• Sonera
• Song network
• RSLcom
• Suomen_2G

Solution

For computers with Mac OS X 10.2:

Update to Mac OS X 10.2.5 or later.


For computers with Mac OS 9, Mac X 10.0 or 10.1:

The modem update at http://www.asia.apple.com/modemupdater/ was originally developed for Australian customers, but it may resolve your connection issues.

If the above fixes do not resolve the issue, try this step regardless of which version of the Mac OS you are using:

In Mac OS X:

1. Choose Apple menu > System Preferences.

2. Choose View > Network.

3. Choose Internal Modem from the Show pop-up menu.

4. Click the Modem tab

5. Choose Apple Internal 56K Modem (v.34) from the Modem pop-up menu.

In Mac OS 9:

1. Open the Modem control panel

2. Choose Apple Internal 56K Modem (v.34) from the Modem pop-up menu.

Changing the script to Apple Internal 56K Modem (v.34) may resolve the issue, but be aware that it will slightly reduce the modem connection speed.

This document will be updated as more information becomes available.

Note: This issue applies only to the ISPs listed above. For regular modem troubleshooting, see technical document 106748, "Mac OS X: Troubleshooting a Dial-Up/PPP Internet Connection".