iMac Discussion Board: Frequently Asked Questions (2 of 2)

Questions answered in this document:

1. Some of my menu options, such as Sleep, Restart, Get Info, and View Options are no longer listed. What is causing this symptom?
2. What type of random-access memory (RAM) and video random-access memory (VRAM) do I need for my iMac?
3. How do I upgrade the memory in my iMac?
4. Why is there a hole in the iMac I/O door?
5. My iMac modem dials automatically. How do I get it to stop?
6. How do I change my default browser and email application?
7. How do I register the ClarisWorks application that came with my iMac?
8. What books do you recommend to learn about Macintosh computers in general, Mac OS, and iMac?
9. Certain CD-ROM discs make a vibrating noise when used in my iMac. What is causing this noise and how can I eliminate it?
10. I am having some difficulty in connecting to my Internet service provider (ISP). Sometimes I connect successfully, but the connection is dropped after a few minutes. What can I do to resolve this issue?
11. I get intermittent situations where my iMac stops responding and I receive type xx errors. What should I do?
12. Where can I get the software updates mentioned here?

Question 1: Some of my menu options, such as Sleep, Restart, Get Info, and View Options are no longer listed. What is causing this symptom?

Answer: Refer to the following technical documents:

• technical document 30157: "Mac OS 8: No Sleep Choice in Special Menu"
• technical document 58047: "Mac OS 8.5: Keyboard Commands Disabled by Simple Finder"

Question 2: What type of random-access memory (RAM) and video random-access memory (VRAM) do I need for my iMac?

Answer: Refer to the following technical documents:

• technical document 58007: "iMac: Type of Memory to Order to Upgrade RAM and VRAM"
• technical document 43011: "iMac: About Memory, DRAM and Video Memory Configurations"

Question 3: How do I upgrade the memory in my iMac?

Answer: Refer to the following technical documents:

• technical document 58466: "iMac (Slot Loading): Memory: Specifications and Upgrades"
• technical document 43012: "iMac: Installing Memory (1 of 2)"
• technical document 43013: "iMac: Installing Memory (2 of 2)"

Question 4: Why is there a hole in the I/O door?

Answer: The hole is for using a finger to open the door.

• technical document 58055: "iMac: Hole in I/O Door Not For Cables"

Question 5: My modem dials automatically. How do I get it to stop?

Answer: There are numerous settings to automate a connection to the Internet. Most settings are listed in the following technical document:

• technical document 24877: "Modem Dials Automatically"

Question 6: How do I change my default browser and email application?

Answer: Apple recommends using the Internet control panel.

• technical document 58041 "iMac: Changing Internet Settings and Applications"

If you choose to use Internet Config instead of the Apple Internet control panel use the latest version of Internet Config.

Review the following technical documents for further tips:

• technical document 24679: "Mac OS 8.5: Internet Control Panel or Internet Config?"
• technical document 24676: "Mac OS 8.5: Mac OS Help Crashes With Type 3 Error"
• technical document 58168: "Mac OS 8.5: Error Opening Internet Control Panel or File Exchange"
• technical document 24736: "Sherlock: Internet Config Conflict"

Question 7: How do I register the ClarisWorks application that came with my iMac?

Answer: technical document 30702: "iMac: ClarisWorks Registration Information"

Question 8: What books do you recommend to learn about Macintosh computers in general, Mac OS, and iMac?

Answer: Your local book store has many excellent books covering those subjects. Here are a few books recommended by other Macintosh users.

• "The Little Mac Book"
• "Sad Macs, Bombs, and Other Disasters : And What to Do About Them"
• "Beyond the Little Mac Book"
• "The Little iMac Book"
• "The Macintosh Bible (Bible Series)"
• "Mac OS 8.5 for Dummies (For Dummies)"
• "The Complete Idiot's Guide to Macintosh OS 8.5"
• "Mac Answers!"

Here are some iMac-specific titles:

• "The iMac for Dummies"
• "Sam's Teach Yourself iMac in 10 Minutes"
• "The iMac Book "
• "Quick Start Your iMac Training CD - Macintosh (1 of 1) Vol. 1"

Question 9: Certain CD-ROM discs make a vibrating noise when used in my iMac. What is causing this noise and how can I eliminate it?

Answer: It is normal to get a slight vibrating noise with certain CD-ROM discs when using a high-speed CD-ROM drive like the drive in the iMac. The artwork on a CD-ROM disc may cause the CD's center of gravity to be slightly off center. Because the CD is spinning at such a fast rate, the CD will wobble, which in turn causes a slight vibration. This is perfectly normal and does not damage your computer or CD-ROM drive in any way.

If you are using a CD with a removable, sticky label, remove the label prior to using the CD.

Also install iMac CD Update 2.0. This software update improves the way the CD-ROM drive handles unbalanced CD-ROM discs. It may reduce the amount of vibration for most CD-ROM discs.

The software is available from the Apple Software Updates Web site at http://www.apple.com/swupdates.

• technical document 20233: "Macintosh Computers: 8x-Speed (or faster) CD-ROM Drive & Vibration"

Question 10: I am having some difficulty in connecting to my Internet service provider (ISP). Sometimes I connect successfully, but the connection is dropped after a few minutes. What can I do to resolve this issue?

Answer: Refer to the following technical documents:

• technical document 30893: "iMac: Troubleshooting Modem Not Responding Error"
• technical document 24789: "iMac: Troubleshooting "No Dial Tone""
• technical document 24803: "iMac: Troubleshooting Unreliable Modem Connections"
• technical document 58046: "iMac: ISP Compatibility With v.90 Specification"
• technical document 30734: "V.90 Protocol: Connectivity Discussion"
• technical document 24482: "56Kbps Modems: Getting the Fastest Connection"

Question 11: I get intermittent situations where the computer stops responding and I receive type xx errors. What should I do?

Answer: For information on troubleshooting these situations, refer to page 9 of the Emergency Handbook provided with your iMac. Also refer to technical document 16473: "Mac OS: Troubleshooting Startup Problems"

Question12: Where can I get the software updates mentioned here?

Answer: The following technical document can help you locate the Apple software updates mentioned here 14724: "Where To Find Apple Software Updates" Lists online services for free Apple software updates. To locate iMac specific updates search "iMac."

Part 1 of this FAQ can be found in technical document 30808: "iMac Discussion Board: Frequently Asked Questions (1 of 2)