iTunes 4: Troubleshoot Purchased Songs From the iTunes Store

• Make sure there isn't an issue with the information in your Apple ID account. To verify or correct your Apple ID information follow these steps:
  
  1. Open iTunes.
     
  2. Sign in to the iTunes Store.
     
  3. Click the Account button and view your account information.
     
  4. Click Edit Account Info and Edit Billing Info and verify that the information is accurate and complete.
     
  
  
• Make sure you don't have any previous purchases that could not be processed using the information in your Apple ID. If you see a message that you need to contact Apple Support to correct an issue with a previous purchase, you won't be able to buy any music until you correct the issue as indicated in the message.
  
• Make sure the iTunes Store is available in your country. For more information, visit http://www.apple.com/itunes/ .
  
• Make sure there's nothing wrong with your Internet connection. Visit a different website to verify your connection. If you are able to connect to other sites, there may be an issue with the iTunes Store. Try visiting the store again later.
  

For additional assistance see the iTunes Customer Service page and select the appropriate topic (select your country first on the right side). If necessary, you can submit a question to the iTunes Customer Service team.