iPhoto: Color, Black and White Prints Appear Garbled or Distorted

Symptom

Prints you ordered using iPhoto are garbled or distorted. See Figures 1 and 2 below. The photos appear normally in iPhoto.

This happens if you import files from photo editing applications, such as Photoshop, that can export in CMYK or grayscale format.



Figure 1 Black and white photo imported in grayscale




Figure 2 Color photo imported in CMYK


Solution

Import images from other applications only in JPEG format with RGB color. iPhoto requires RGB color to format the image for uploading when ordering prints or books.

Additional Information

In some cases the print order may be automatically canceled; however, if the print order is printed and shipped, the final prints will appear garbled or distorted. Photos imported directly from cameras should not be affected by this issue since RGB JPEG is the standard export format for most digital cameras.

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Document 17159, "Locating Vendor Information" can help you search for a particular vendor's address and phone number.