Final Cut Pro 4, Soundtrack: "-4960 Error" When Opening the Application

  • Last Modified: February 16, 2011
  • Article: TA27482
  • Old Article: 93311
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Soundtrack and Compressor may not open if complete identity information is not present in the Address Book database.

Products Affected

Final Cut Pro, Soundtrack Pro

Symptom

You see an alert message that contains "Error -4960" when opening Soundtrack and Compressor, which are part of Final Cut Pro 4.
or
Soundtrack or Compressor quit unexpectedly when opened.

This can happen if the registration phase of the setup assistant is skipped.


Solution

Update to Soundtrack 1.1. The update can be obtained via the Software Update pane in System Preferences.

If you are not able to update, follow these steps:


  1. Open the Address Book program (located in the Applications folder)
  2. From the Card menu, choose Show My Card, or from the Card menu, choose This is My Card to identify or designate your identity card.
  3. Edit your identity card to have a state/province/region name that is two or more characters in length.
  4. Quit Address Book.



Note: If you have multiple street addresses in your Address Book identity card, be sure to fill in the state (or "province", "region", etc) field for each address.

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