iTunes for Windows: Shared Music Library Doesn't Load
You may not be able to listen to shared music if your computer is using more than one network connection at the same time.
Products Affected
iTunes
Symptom
When you click a shared music library in the Source list, the status area at the top of the iTunes window says the library is loading, but its contents never appear.
This happens if your computer is using more than one network connection at the same time. For example, you may be using both an Ethernet and wireless network connection.
Solution
Turn off one of your active network connections.
Note: If you need to use the network interface that was disabled, follow these steps again, but in Step 5 choose Enable instead of Disable.
Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. See Document 17159, "Locating Vendor Information" can help you search for a particular vendor's address and phone number.
When you click a shared music library in the Source list, the status area at the top of the iTunes window says the library is loading, but its contents never appear.
This happens if your computer is using more than one network connection at the same time. For example, you may be using both an Ethernet and wireless network connection.
Solution
Turn off one of your active network connections.
- Click the Start button, then point to Control Panel.
- Click Network and Internet Connections.
- Click Network Connections.
- Right-click the network interface you want to disable.
- Choose Disable from the shortcut menu that appears.
- Click the Start button, then point to Turn Off Computer.
- Click Restart.
Note: If you need to use the network interface that was disabled, follow these steps again, but in Step 5 choose Enable instead of Disable.
Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. See Document 17159, "Locating Vendor Information" can help you search for a particular vendor's address and phone number.