iPod: "iPod Software Not Installed" Message When iPod is Connected to PC

  • Last Modified: March 18, 2004
  • Article: TA27682
  • Old Article: 93754
The message "An iPod has been detected, but the iPod software is not installed. Please install the iPod software from the CD that came with your iPod or download it from www.apple.com" appears on the screen of a Windows PC when you connect an iPod.

Products Affected

iPod

iTunes is not the only software you need to use an iPod. If the iPod or iPod mini is new or has been configured to be used with a Mac, you will need to do one of the following:

  • Install the iPod software from the CD that came with the iPod and connect the iPod when prompted to do so by the installer.
  • Download and install the correct version of the iPod Updater for your iPod and restore the iPod.