Archived - Xserve G5: Xserve Remote Diagnostics appears to stop functioning with Apple Fibre Channel PCI card installed
When using Xserve Remote Diagnostics to diagnose an Xserve G5 that has an Apple Fibre Channel PCI card installed, the application may appear to stop functioning while obtaining information about the hardware installed in the Xserve G5.
Products Affected
Xserve
Symptom
On the admin computer, you will see the message "Probing the hardware...", and nothing else will appear. The CPU indicator lights on the Xserve G5 will stop flashing in the normal pattern used by Xserve Remote Diagnostics.
If there is a display attached to the Xserve G5 when Xserve Remote Diagnostics appears to stop functioning, you may see alert information on the display such as "Write to location ZERO detected, location ZERO was originally 0", followed by some program trace information.
Products affected
Solution
This issue is caused by incorrect reporting in the Xserve Remote Diagnostics software and does not indicate an issue that would require hardware replacement.
There are two easy ways to work around this:
Tip: If Xserve Remote Diagnostics has stopped functioning, you should quit Xserve Remote Diagnostics by typing Control-C or Command-period, and you should power off the Xserve G5 currently being diagnosed, before correcting the problem.
On the admin computer, you will see the message "Probing the hardware...", and nothing else will appear. The CPU indicator lights on the Xserve G5 will stop flashing in the normal pattern used by Xserve Remote Diagnostics.
If there is a display attached to the Xserve G5 when Xserve Remote Diagnostics appears to stop functioning, you may see alert information on the display such as "Write to location ZERO detected, location ZERO was originally 0", followed by some program trace information.
Products affected
- Xserve G5 with Apple Fibre Channel PCI card
Solution
This issue is caused by incorrect reporting in the Xserve Remote Diagnostics software and does not indicate an issue that would require hardware replacement.
There are two easy ways to work around this:
- Disconnect the Fibre Channel cables from the Apple Fibre Channel PCI card, or
- Power on the Xserve RAID that is connected to the Apple Fibre Channel PCI card.
Tip: If Xserve Remote Diagnostics has stopped functioning, you should quit Xserve Remote Diagnostics by typing Control-C or Command-period, and you should power off the Xserve G5 currently being diagnosed, before correcting the problem.
