Mac OS 9: Computer Stops Responding While Printing
This document discusses how to troubleshoot a printing issue that causes the computer to stop responding (a "hang" or "freeze") while printing.
Products Affected
Mac OS 9.2, Mac OS 9.1, Mac OS 9.0
Symptom
When you choose the Print command, or while printing, the computer stops responding.
Solution
The troubleshooting steps for a printing issue that occurs while printing are the same as those for a printer that will not print. You must be sure that the printer is connected correctly, does not have power issues, and has software that is compatible and properly installed. You may also need to perform other Mac OS troubleshooting, including hardware isolation. See technical document 106912, "Mac OS 9: How to Troubleshoot a Printer".
When you choose the Print command, or while printing, the computer stops responding.
Solution
The troubleshooting steps for a printing issue that occurs while printing are the same as those for a printer that will not print. You must be sure that the printer is connected correctly, does not have power issues, and has software that is compatible and properly installed. You may also need to perform other Mac OS troubleshooting, including hardware isolation. See technical document 106912, "Mac OS 9: How to Troubleshoot a Printer".