CURE: Verify that the customer is using "Choose Printer version 1.5" or
greater. Previous versions had problems setting ports correctly. If
"Choose Printer" revision is OK, do the following:
1. Turn the Macintosh and printer off and on again and recheck for this
problem.
2. If the problem remains after step 1, clear Parameter RAM. You can do
this by disconnecting the battery inside the Macintosh for about 10
seconds to help the Macintosh forget its improper port configuration.
If the problem still is not cured, search on "Macintosh General
Troubleshooting".