If your Performa 550 is displaying a blank gray screen, you need
to eject the CD (or CD-ROM) that's in the drive. Here's how:
1) Insert a paper clip or similar slender straight tool into the small hole
located just below, and to the right of, the CD door. Press slowly and
firmly until the CD ejects.
2) If this doesn't work, raise the door marked "caddy loaded" straight up.
Here's how: With the computer's power on, "walk" the door up with your
fingers. Press in and up on the two corners of the CD caddy and it will pop
out.
3) Once the CD has ejected, hold down hold down three keys simultaneously:
the Control key at the bottom left of the keyboard,
the Command key (located next to the space bar), and
the Power key located at the top of the keyboard.
Hold all three for about one second and let go. Your Performa will restart.
4) If you see a message that your Performa was not shut down properly, press
the Return key on your keyboard. If you do not see this message, select
Restart from the Special menu.
Support Information Services