This problem has to do with the Display Enabler version the customer has on their machine.
To correct this problem, customers need to use Display Enabler 1.2.
These articles can help you locate the software update mentioned here:
* "Where To Find Apple Software Updates" - Lists online services for free Apple software updates.
* "Obtaining Apple Product Support in the USA" - Lists 800 numbers and online services for software updates, Apple support information, and a subset of the Apple Tech Info Library.
Article Change History:
28 Jun 1995 - Changed multiscan to multiple scan.
22 Dec 1994 - Added Information on Display Enabler 1.2
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