Macintosh Locks Up After Sending A Fax (6/94)

I'm having problems sending Faxes with my Quadra 660AV and GeoPort. When I send a Fax it is received at the other end, but my Macintosh freezes up after it's sent.

With Extensions Manager I've turned off all third-party extensions and this problem persists. I've thrown the Express Modem preferences file away, restarted, and this problem persists.

I even tried dragging the items in my Sent Fax Documents folder to another folder, and the problem went away. So I did some experimenting by duplicating several sent Faxes in the Sent Fax Folder until I had 206 files. I then sent a Fax to another GeoPort. The Fax was received successfully, but the sending Macintosh locked up. There are now 207 items in Sent Fax Folder.

I eventually reduced the items in Sent Fax folder to 197, and sent another Fax. It was received successfully, but this time the sending Macintosh didn't locked up. The items in Sent Fax Folder now number 198. I sent another Fax and the system locked up with the same issue this time.

I was able to reproduce this problem when there were 198 or more sent Fax files in the Sent Fax Folder. Is this the limit of items in the Sent Fax Documents folder?

We were also able to confirm your findings. There does seem to be a limit on the number of files the Fax Terminal can handle in the Received Fax Documents and Sent Fax Documents folders. This problem has been escalated.

The simple workaround is to move sent or received Faxes into other folders in order to decrease the number of files in the Received Fax Documents and Sent Fax Documents folders. The Fax Viewer can read the Faxes regardless of where they reside. It had been suggested earlier that increasing the amount of memory for the Fax Terminal might alleviate the problem, however we found no evidence that it would help. Our recommendation is to manage the Fax folders manually until this limitation is addressed.

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Published Date: Feb 19, 2012