Have the customer check the General Controls panel. There is a setting there for Documents that controls the behavior of the open/save dialogs.
There are 3 choices in the Documents section (bottom right corner of window):
Folder which contains the application
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If you want the old behavior, select the Folder that contains the Application. It then opens all the time.
Last folder used in the Application
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If you set this option to "Last folder...", when you open a file the Open dialog box gives you as a default directory the directory where you last opened a file. If set for "Last Folder..." and the application has not yet been launched, it has no last folder and defaults to the root of the hard drive.
Documents Folder
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This option, when selected, will automatically default to the directory of the "Documents" folder on the desktop when saving or opening documents.
Article Change History:
19 May 1995 - Added information about Documents folder option.
06 Mar 1995 - Added keyword; minor technical updates.
16 Feb 1995 - Updated keyword; reviewed for technical accuracy.
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