Power Macintosh: Microsoft Software, VM, and System Hangs (8/95)

I am having some difficulty running a few Microsoft products on my Power Macintosh running System 7.5.1. While I am using one of these programs, it crashes giving me a Type 11 error and the computer hangs.

I also get similar problems when printing with QuickDraw GX 1.1.2 or 1.1.2.

I have had these type of crashes with Microsoft Office 4.2 and 4.2.1, Microsoft Word 6.0 and 6.0.1, and Microsoft Excel 5.0 and 5.0a.

A clean install of the system software and turning off extensions does not help.


Microsoft reports these freezes most often occur when using Virtual Memory. Microsoft has released an extension called "Office 4.2x Update for Power Mac" to remedy these system hangs.

This Update is available from online services. Contact Microsoft for more information.

The Tech Info Library article titled "Locating Vendor Information" can help you search for a particular vendor's address and phone number.

This article provides information about a non-Apple product. Apple Computer, Inc. is not responsible for its content. Please contact the vendor for additional information.


Article Change History:
08 Aug 1995 - Clarified extension name.

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Published Date: Feb 19, 2012