Macintosh External Drives: Disks Only Insert About 1/2 in.

PROBLEM DESCRIPTION: The disks will only insert about 1/2
inch and then stop.

CAUSE: The power may have been turned off during the eject
cycle or a paper clip may have been used to eject the disk and
was not pushed in far enough for the cycle to be completed.

CURE: On the front of the drive, there is a little hole to the lower
right of the disk entrance. Insert a paper-clip firmly into this
hole and hold it until the eject cycle is completed

If this cure does not resolve the problem, follow the recommended
Apple repair policy for this product.

Published Date: Feb 19, 2012