A red 'X' across the modem icon indicates that the modem software did not load properly. This could be due to a corrupt preference file, damaged modem software, or even a duplicate versions of the modem extensions in the System Folder. Follow the steps listed below to resolve this issue.
Step 1
Open the System Folder and the Global Village Personal folder. Move the files Queue Temp and GlobalFax Preferences to the Trash and restart your computer. This will essentially recreate these files on startup incase one of the files was accidentally damaged. Empty the Trash once you restart the computer to delete the old files.
Step 2
Check your System Folder for duplicate Global Village modem extensions. If you accidentally moved some of the modem extensions to the System Folder then reinstalled the system software you may have duplicate extensions. Delete the duplicate items to prevent the red 'X' from appearing on the modem extension. The following extensions should be installed only once in your Extensions folder:
- GlobalFax
- Global Village Toolbox (NOTE: Older versions of the Global Village software do not include a "Global Village Toolbox." You should only see a Global Village Toolbox if you are running version 2.1.2 or later.)
Step 3
If the above troubleshooting steps fail to resolve your issue, then reinstall the Global Village software from your Performa CD or set of software backup disks to ensure that you have all the necessary files.