There are several issues which customers using Power Macintosh 7200/75, 7200/90, 7500/100, 8500/110, 9500/120, and 9500/132 computers with a LaserWriter Select 310 printer may experience.
These issues can range from longer print times to complete inability to print.
Known Issues
------------
- Long delays (15 seconds to 15-30 minutes) before printing begins, pauses
in printing, longer than expected print times
- Intermittent connection failures, that go away with with "try again"
button in Print Monitor or "LaserWriter is unable print or the printer
may have been disconected, please check to make sure the printer is
properly connected and turned on" if you background printing is off.
- No connection established, even after standard troubleshooting (includes
clean install, v 7.0.1 of driver, and AppleTalk off).
- Problems printing when connected to serivce provider or online vendor
(AOL) using modem port.
Customers should check the version of LaserWriter Select 310 driver. If you do not have version 7.0.1, you should upgrade. The driver is available in several software releases, including:
- System 7.5
- LaserWriter Select 310 (1.0.1) These disks would have come with your
printer, and has version 1.0.1 on the back of the label.
- Apple Software Updates.
Customers also need to load the SerialDMA 2.0.2 driver. This file addresses problems with the serial architecture. SerialDMA is found in:
- SerialDMA 2.0.2
- Printing Fix 1.1
- System 7.5 Update 2.0
- System 7.5.3
These articles can help you locate the software update mentioned here:
* "Where To Find Apple Software Updates" - Lists online services for free Apple software updates.
* "Obtaining Apple Product Support in the USA" - Lists 800 numbers and online services for software updates, Apple support information, and a subset of the Apple Tech Info Library.
This article was published in the Information Alley on 5 April 1996.