Symptoms
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The most common symptom is that typing appears to be slow. The user may report that they can easily type faster than the computer can keep up with. There are a number of things which make the problem show up.
Possible Causes
----------------
If any of the following are true, the symptom may occur. The more that are true, the worse the issue will be.
1) Microsoft Office Manager v4.2.x control panel is active in the System
Folder.
2) Microsoft Word 6.0.x is being used.
3) Express Modem software is loaded and turned on.
4) The Launcher is active in the background.
Resolution
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Apple has identified the cause and has fix this issue with System 7.5.3 Revision 2. This software can be found on Apple Computer's online software update sites. If you do not have access to online services, please refer to Tech Information Library article, "Macintosh System 7.5.3 Revision 2: FAQ."
These articles can help you locate the software update mentioned here:
* "Where To Find Apple Software Updates" -- Lists online services for free Apple software updates.
* "Obtaining Apple Product Support in the USA" -- Lists 800 numbers and online services for software updates, Apple support information, and a subset of the Apple Tech Info Library.
This article was published in the Information Alley on 18 June 1996.
Article Change History:
18 Jun 1996 - Added Info Alley publication info and reworded.
15 Jun 1996 - Added System 7.5.3 Revision 2 fix.