ClarisWorks 4.0-4.0v4: 32 MB RAM Causes Crash (9/96)


I have ClarisWorks installed on my Macintosh computer (v4.0). I just upgraded my computer's memory to 32 MB. Since this upgrade, I no longer have to use Virtual Memory, but my computer crashes a lot in ClarisWorks. Do you have any idea what is wrong?
Issue
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If you 32 MB or more of *physical* RAM (not Virtual Memory) installed in your computer, ClarisWorks 4.0 (all versions including 4.0v4) will randomly crash when the you click on the close box to close a ClarisWorks document. Additionally, this problem will sometimes manifest itself when you select Save or Save As from the File menu.

Workaround
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There are two workarounds. One workaround is to open SimpleText and keep it open in the background while you work in ClarisWorks. The second workaround is to open another application and increase its memory partition to about 10,000K to reduce the amount of free RAM.

Resolution
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Claris Technical Support has confirmed the issue and the workarounds. Claris plans to address this issue in the next release of ClarisWorks.

NOTE:
This article provides information about a non-Apple product. Apple Computer, Inc. is not responsible for its content. Please contact the vendor, Claris, for additional information.

The Tech Info Library (TIL) article titled "Locating Vendor Information" can help you search the TIL for a particular vendor's address and phone number.

Published Date: Feb 18, 2012