The following information will help isolate both data and voice integrity. However, keep in mind that these steps are guidelines used in troubleshooting the Global Village modems. A failure of these diagnostics means there is a problem with the modem. However, success simply suggests that the voice and data capabilities of the modem are intact, but there still may be an additional failure symptom with the modem.
Step 1
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Open and configure a ClarisWorks serial session. Verify that it is set as follows:
Data Rate: 57600
Parity: None
Data Bits: 8
Stop Bits: 1
Step 2
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To test for voice issues, type the following commands, which should elicit the corresponding responses:
Command Response
------- --------
AT OK
AT#CLS=8 OK
AT#VRN=0 OK
ATDTn VCON (n = phone number, e.g. 555-5555)
ATH OK (hangs up)
If all four tests pass, the voice component of the modem is probably functioning correctly.
Step 3
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To test for data issues, type the following commands, which should elicit the corresponding responses:
Command Response
------- --------
AT OK
AT&F0 OK
ATZ OK
ATDT Dialtone. Press Space to get a NO CARRIER message.
If all four tests pass, the data component of the modem is probably functioning correctly.
This article provides information about a non-Apple product. Apple Computer, Inc. is not responsible for its content. Please contact the vendor for additional information.
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