QuickTake 200: Problems Installing Adobe Software (3/97)

On the initial CD-ROM discs containing Adobe PhotoDeluxe and Adobe PageMill 2.0, there was a problem with the serial number printed on the CD jacket for PhotoDeluxe. There are also problems installing the software. This article contains the workarounds for the problems.
Adobe PhotoDeluxe Serial Number Issue
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The serial number printed on the CD-ROM jacket is incorrect.

If the printed the serial number begins with HEWxxxxxxxxxxx-xxx

The correct serial number is: HFWxxxxxxxxxxx-xxx (Note the second character is different)


Installation Problems with Adobe PageMill & PhotoDeluxe
=======================================================

When customers try launching either the Adobe PageMill installer or Adobe PhotoDeluxe installer icons at the root level, they will hear a beep once and the installer will not open. The workaround is listed below.

Adobe PageMill
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Step 1
------
Open the Adobe PageMill 2.0 folder

Step 2
------
Open the Adobe PageMill 2.0 folder

Step 3
------
Open the Disk 1 folder

Step 4
------
Launch the Install Adobe PageMill icon.



Adobe PhotoDeluxe
-----------------

Step 1
------
Open the Adobe PhotoDeluxe folder

Step 2
------
Open the Install Adobe PhotoDeluxe folder

Step 3
------
Open the Install-Disk 1 folder

Step 4
------
Launch the Adobe PhotoDeluxe Installer icon.



Adobe's technical support staff has been informed of the workarounds and Apple is currently replacing the CD-ROM discs, so customers get a working CD-ROM Disc out of the box.


This article was published in the 24 March 1997 "Information Alley."


Article Change History:
24 Mar 1997 - Added Information Alley statement.

Published Date: Feb 18, 2012