Apple Telecom 3.0: Apple Serial Modem Read Me

This article is the Apple Serial Modem Read Me file which is part of Apple Telecom 3.0 software.
Software included in your package

Your package includes Apple Serial Modem software for use with the following computers:

Supported Data/Fax Modems

PowerBook 3400 Internal Modem

PC Card PSTN (Public Switched Telephone Network) modems for use in the United States:

Dayna CommuniCard Data/Fax Modem 28.8 PC2288
Dayna CommuniCard Data/Fax Modem 28.8 PC1288
Dayna CommuniCard Plus Ethernet/Modem PC3288
Global Village PowerPort Platinum Pro PC Card
Global Village PowerPort Platinum PC Card
Global Village PowerPort Gold PC Card
Megahertz CruiseCard 28.8 PC Card Fax Modem
Zoom/PC Card FaxModem V.34C Plus
TDK CyberExpress 3000
TDK DataVoice 3400 APB

PC Card PSTN modems for use in Europe:
Global Village PowerPort Platinum PC card
TDK DF2814APB Global Class

US Robotics Rio V.34

PC Card mixed PSTN/GSM modems for use in Europe:

COM1 Data/Fax Card 28.8 V.34 MC218 with handsets:Dr. Neuhaus FURY Card 19.2 Duo with handsets:Option Intl. GSM-ready PC Card modem with handsets:Motorola Communicate CELLect 2 with handsets:
PC Card GSM cellular data cards for use in Europe:

Nokia DTP-2 Vers. 2 with handsets:Ericsson Mobile Office DC-23 with handset:Motorola Atlas GSM Plus with handsets:Dr. Neuhaus Gipsy with handsets:Siemens GSM Modem Card with handset:
PC Card modems for use in Japan:

Hucom Simple 288 PC Card for Macintosh
TDK DF3314EX PCMCIA Data/Fax Modem
Omron ME2814C-M Fax/Data Card modem
Ratok System REX-5568M

Panasonic TO-CAF288MC FAX & DATA Modem Card

The Apple Serial Modem software may be compatible with other Fax Class 1-compatible and Class 2-compatible modems, and other Macintosh models. The software has been specifically qualified for compatibility with the modems and PowerBook models listed above.

The Apple Serial Modem control panel provides useful information on the status of the modem and the programs using it. Refer to it for status information or if you have a problem using your modem.

Known Incompatibilities

Dayna Communicard Plus (combo card) When using this card with PowerBook 5300 series models, you should verify the Apple Fax auto-answer preference setting after each restart.

Megahertz CruiseCard 28.8 PC Card Fax Modem When using this card with PowerBook 5300 series models, you should use the upper slot.

TDK DF2814APB card If you experience problems receiving faxes when using this card, be sure that you are using firmware version 2.1.32A/xx or later.

Global Fax software for Global Village PowerPort PC Cards This software cannot be used at the same time as Apple Telecom software on a PowerBook 500 model. When using the Global Village PowerPort Platinum and Platinum Pro PC Card modem, you must choose one software package or the other. Both are compatible with the modem, but they cannot work together.

LocalTalk and modem use

If your PowerBook computer is connected to an AppleTalk network by a LocalTalk connection and you are using your modem for data connections with serial speed setting (between your communications program and the modem) higher than 19200 bps, you should turn off AppleTalk in the Chooser to avoid possible data loss during connections.

Inserting and Removing PC cards

Do not manually eject a PC card (by using a paper clip) while your PowerBook is sleeping.
You can eject a card using the standard means when it is not in use. Make sure Apple Fax is not set to auto-answer and that the Data Port is not being used. The status field of the Apple Serial Modem control panel should indicate "The modem is not being used".

Apple Serial Modem software and Sleep

Your computer cannot detect incoming calls when sleeping. Wake on ring is not supported by the Apple PC Card Manager software. If you need this functionality, you can purchase third party devices that attach to your computer's ADB (Apple Desktop Bus) port to provide it.

Your computer will not go to sleep automatically while a fax is being sent or received, or when Apple Fax is set to auto-answer. If you manually put the computer to sleep by choosing Sleep from the Special menu or closing the cover of certain PowerBook models, communications are interrupted immediately without warning.

Apple Remote Access

If you have Apple Remote Access installed and you experience difficulties when using Apple Fax, remove the Serial Port Arbitrator from the Extensions folder in your System Folder.

If you are using Apple Remote Access over the GSM network, select the checkbox "Use MNP10 error correction in modem" on the ARA server. This helps to ensure a more stable connection.

If you are using Apple Remote Access over the GSM network, select the Apple Serial Modem GSM connection script in the Modem pop-up menu of the Apple Remote Access Setup window. This script is placed in the Extensions folder and in the Modem Scripts folder inside the Extensions folder by the Installer.

GSM Connection Kit Users

The Apple Serial Modem software includes support for GSM cellular data cards; it replaces the GSM Connection Kit software. If you were previously using GSM Connection Kit software, you should remove the GSM control panel from the Control Panels folder in your System Folder. The Easy Install option does this automatically. Use the Apple Serial Modem control panel for accessing your GSM card.

GSM network notes

Specific constraints of wireless systems

Due to the technical difficulties and constraints inherent in wireless systems, certain problems, such as disconnect during a call, are more likely to occur with wireless systems than with traditional PSTN systems. Similarly, because of the real-time constraints of the fax protocol, it is common for fax documents received from a GSM phone to have missing or blank lines.

In addition, transmission quality is further degraded when both ends of a fax or data connection are GSM phones, as opposed to a GSM phone and a fax machine or modem connected to the Public Switched Telephone Network.

Note: Using a GSM card that does not support error control for data connections is not recommended. Lack of error control is unreliable for services such as file transfer.

What goes where

When you install the software using the Easy Install option of the Installer, the following files and resources relating to Apple Serial Modem software are installed on your hard disk.

Hard Disk:
Hard Disk: System Folder: Control Panels:
Hard Disk: System Folder: Extensions:
Hard Disk: System Folder: Extensions:
Hard Disk: System Folder: Extensions: Modem Scripts:
Hard Disk: System Folder: System
· Bell Telephone (sound resource)
· Electronic Telephone (sound resource)

Where to look for Apple Serial Modem software updates

For the latest updates visit Apple Computer's World Wide Web site at: <http://www.apple.com/>
Published Date: Feb 18, 2012