The conflict with HP Background that you described can occur with any software installation that uses the Apple Installer and requires all other active applications be terminated.
HP Background is a file that is installed with Hewlett-Packard printers and is always running. Restarting with system extensions disabled does not resolve the situation.
To temporarily disable HP Background so that software installation can proceed, follow these steps:
1. Open the System Folder.
2. Open the Extensions Folder.
3. Locate the HP Background and drag it to the desktop.
4. Restart the computer.
Now you should be able to complete the installation of software with no problem. When you are done installing software you can drag the HP Background back into the Extensions folder and restart the system.
This article provides information about a non-Apple product. Apple Computer, Inc. is not responsible for its content. Please contact the vendor for additional information.
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