Some users have found that when they attempt to login to At Ease, it loops back to the main At Ease login window. They are able to choose a user name and workgroup but after a short delay, the main login window appears again.
There are some known reasons for this behavior:
- If you are using Mac OS 8.0 and At Ease 5.0, this is a known issue which was fixed in Mac OS 8.1. If using Mac OS 8.0, the workaround is to turn Virtual Memory ON and turn Mac Easy Open OFF.
- If the restricted Finder workgroup is being used with Mac OS 8.0 and At Ease 5.0, make sure the Desktop Print Spooler is ENABLED or give Control Panel access to the restricted Finder workgroup. This is a known issue and will be addressed in a future release of At Ease.
The following suggestions have been reported as solutions to this behavior but have not been verified by Apple Technical Support.
- The local "At Ease Items WG" folder could be unusable. Delete the local "At Ease Items WG" or "At Ease Items WG 5.0" folder. This folder will be recreated on the next At Ease login.
- If you are using At Ease 5.0, Mac OS 8.0 and Connectix RAM Doubler v1.5.3, try turning off RAM Doubler.
- Check for any third party extensions that might be causing a conflict. Disable them using the Extensions Manager.
- Try using Appleshare Admin's "Compact Volume Access Privileges" if you are using AppleShare 4.2.x. for your At Ease server.
- Try rebuilding the desktop on the local workstation.
- Perform a clean install of Mac OS and At Ease.
- If all workstations are affected, try following the rebuild instructions outlined in article 34504: "At Ease For Workgroups 5.0: Finder Access"