At Ease 5.0.x: Users & Workgroups Missing In At Ease Administration

This is a common issue that is usually easily resolved. If At Ease Administration has been run while the At Ease server's volume was mounted, the administrator will get a message that says the At Ease server needs to be reconfigured. If the administrator continues with the reconfiguration and enters incorrect user and volume information, the administrator will not see users or workgroups in At Ease Administration. Do not log in to the At Ease server prior to running At Ease Administration. Here are the steps:

1. Quit At Ease Administration. You may have to click "Off" before you can quit.

2. Use the Chooser to log in to your server as the At Ease user, and mount the volume used for At Ease. If you did not create an At Ease user or volume originally, then first refer to the following article for direction on proper AppleShare IP setup for use with At Ease:

Article 31035: "At Ease 4 or 5: AppleShare IP Initial Setup"

3. Now that the At Ease volume is mounted, open the At Ease Administration program and you will see the dialog box shown in Figure 1.

Figure 1: Alert.

4. Click OK and you will see the dialog box shown in Figure 2.




Figure 2: At Ease server configuration request.

Click Yes. The window shown in Figure 3 should now appear.

Figure 3: At Ease Server window.

5. Next to volume name you probably see the name of your server hard drive. Click on it and choose "Other Location..." from the list. You will now see the window shown in Figure 4. Enter the name of your At Ease volume exactly as it appears on your desktop.

Figure 4: Entering the volume or share point name.

Click OK and you will be brought back to the previous window (see Figure 5).

Figure 5: At Ease Server window.

6. You must tell At Ease what AppleShare login to use on the server. Choose Registered User and enter your At Ease user name and password. Click OK and you should now see your At Ease Administration login window. Log in to At Ease Administration with the administrator password. You should now see all the original users and groups.

Note: If the preceeding steps do not solve your issue, move the At Ease Server Preferences to the trash. These preferences are located in the Preferences folder, on the ASIP server. Restart you server and repeat the above steps.