Mac OS X 10.3: Received Faxes Aren‘t Saved in Folder Whose Name Has 2-Byte Characters

Symptom

Received fax documents are not automatically saved.

This happens when you've enabled fax receiving, are saving faxes in a specific folder, and the name of the folder you selected to store received faxes contains 2-byte characters.




Solution

Download and install Mac OS X 10.3.2 or later.

If you're not ready to update, use this workaround: Rename the folder so that it does not contain any 2-byte characters. These types of characters are most commonly found in Japanese, Chinese, and Korean character sets.

For more information about 2-byte characters, see technical document 31106, "WorldScript: 1-byte and 2-byte Script Systems Explained".