iPod shuffle (First Generation) stuck on solid green light

Symptom

You may experience an issue where the original iPod shuffle shows a solid green light when turned on that does not turn off. The iPod shuffle remains unresponsive (frozen) when this occurs. This symptom occurs after the unit has been switched from off to the shuffle or play in order position and is seen before the user attempts to play music

Solution

1. Begin troubleshooting by disconnecting the unit from the computer and move the iPod shuffle switch to the "OFF" position."
2. Press the battery indicator button on the back of iPod shuffle and observe the LED color shown. If the indicator shows a green LED, restore the iPod shuffle as explained in article 300701. If the indicator is red, orange, or had no indicator light at all, charge the iPod for an hour and then attempt to restore the unit to resolve the issue.
3. If the unit cannot be restored in iTunes, then use the iPod Reset Utility to restore the iPod.