iTunes for Windows Vista: Distorted photos on device after syncing or blue screen error message on computer

Issue

Windows Vista computers using Serial ATA (SATA) HD controllers may experience unexpected behavior when copying images to iPhone, iPod, or Apple TV. Some images synced from Windows Vista may have color banding or appear visually distorted. You may also see one of the following messages when syncing the image:

• "iTunes cannot copy the photo [photo name] because it cannot be displayed on the iPod."
• "The photos you are syncing cannot be encrypted."
• "Photos are not in an iPhone compatible format."

Additionally, iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly restart or show a blue screen error.

Solution

Update to iTunes 7.6 or later (which will include the latest version of QuickTime).

Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.