Symptom
When the computer starts up you see an iTunes Extension icon that has a red "X" through it.
Figure 1 iTunes Extension icon with red "X"
Solution
Use the Extensions Manager control panel to disable the SoundJam Jam Extension (see Figure 2), or remove the SoundJam Extension from the Extensions Folder located within the System Folder.
![](http://www0.info.apple.com/images/kbase/31306/31306_2.gif)
Figure 2 Extension Manager
Notes
1. iTunes and SoundJam will both function with the SoundJam Extension disabled. Disabling the SoundJam Extension will disable SoundJam's ability to look up CD track information in the Finder, but other features will still function.
2. This issue has been resolved in iTunes 1.1, which is available for download from Apple's Web site at: http://www.apple.com/itunes/