On pages 91 and 92 of the LaserWriter IINT/IINTX User Manual (Apple part
#030-3215-A) the user is instructed to open the printer to check for jammed
paper. The user is then instructed to remove the cassette and pull out the
paper.
The illustration shows the printer closed as the user is pulling out the paper.
Although the instructions do not state to close the printer, the customer did
and broke the toner cartridge.
The illustration is misleading. The printer should remain open until the
cassette has been replaced.