Occasionally a piece of paper may get stuck inside the printer during the printing process. Follow these steps to find and clear a paper jam.
IMPORTANT: If you experience paper jams after you first set up the printer, check all areas of the printer to make sure that the packing materials have been removed.
1. Open the back door of the printer to see whether paper is jammed there. If so, gently pull out the jammed paper.
2. Open the top cover of the printer and remove the toner cartridge. If the jam is around the pressure roller area, remove the paper as shown here:
3. Once you have removed the jammed paper, reinsert the toner cartridge and close the top cover.
Note: You must open and close the top cover to reset the printer.
4. Remove the paper cassette to see whether the jam is in the paper cassette area. If so, gently release or pull out the jammed paper.
Check that all paper edges are under the bracket at the front of the cassette.
Paper edges over the bracket are also considered paper jams.
5. Check the paper exit area on top of the printer to see whether the paper is jammed there. If so, gently pull the paper out.
IMPORTANT: If you experience paper jams after you first set up the printer, check all areas of the printer to make sure that the packing materials have been removed.
1. Open the back door of the printer to see whether paper is jammed there. If so, gently pull out the jammed paper.
2. Open the top cover of the printer and remove the toner cartridge. If the jam is around the pressure roller area, remove the paper as shown here:
3. Once you have removed the jammed paper, reinsert the toner cartridge and close the top cover.
Note: You must open and close the top cover to reset the printer.
4. Remove the paper cassette to see whether the jam is in the paper cassette area. If so, gently release or pull out the jammed paper.
Check that all paper edges are under the bracket at the front of the cassette.
Paper edges over the bracket are also considered paper jams.
5. Check the paper exit area on top of the printer to see whether the paper is jammed there. If so, gently pull the paper out.