There have been issues with multi-platform or PC/DOS formatted CD-ROMs not appearing on the desktop. Typically, this is identified with an error message stating that the disk cannot be read or contains invalid media, and asks you if you wish to initialize.
SOLUTION:
The solution to this problem is rather simple. Fist, open the CD-ROM Toolkit control panel, click the "OPTIONS" button, and allow the secondary window to open. Once it is open, the customer needs to verify that both the "Any IS09960 volumes on 'dual format' Apple HFS CD-ROMs" and the "Upon CD inserts, search every track for possible data to mount" buttons are both checked.
Machines Affected: All