33.6 Modems Need GlobalFax 2.6

Power Computing provided the information in this article and it was deemed accurate as of 14 November 1997. Apple Computer, Inc. is not responsible for its content. This article is being provided as is and will not be updated in the future.

I keep getting an "unknown modem" error message when I try to use my Global Village Fax/Modem. What is happening?
In addition to normal modem software and hardware troubleshooting, it is important to verify that the proper version of the modem software is installed. The 33.6 Global Village modem requires v2.6 software. In order to determine what software is required for a given Global Village Platinum modem, perform the following steps:

1. Launch the ZTerm application (the file name is ZTerm 0.9).
2. Type in "ATI3" and hit return. Note that the third character in this command is the letter I, not the numeral 1.
3. Examine the string that appears in the window. It will look something like the following: ÒA822-V.34_DS V1.511_TPÓ

If the sequence contains the "A822" then verify that installed version of the TelePort software is 2.6. This can be achieved by locating the Teleport Control Panel, highlighting it and choosing Get Info from the file menu (any of the other installed GlobalVillage Software components will work for this test).

Versions of the Power CD v2.4 and earlier do not have the necessary GlobalFax v2.6. If a customer needs the updated software we can send the software on floopy disks (p/n 6040-1006-00).

Machines Affected: All
Published Date: Feb 20, 2012