GlobalFax: Common Errors

Power Computing provided the information in this article and it was deemed accurate as of 14 November 1997. Apple Computer, Inc. is not responsible for its content. This article is being provided as is and will not be updated in the future.

This article describes what to do if you have trouble receiving faxes, get Retrain Errors, or get blank pages in between faxes.
Trouble receiving faxes:

If the received faxes are smeared or bar coded, there's a problem with the memory. There may be too much virtual memory, too many applications open, an old version of RAM Doubler or some other memory problem.

Retrain error:
The modem may be attempting to connect to an older fax or modem. Try having it fax out at 9600 instead of 14400. In Fax Setup, uncheck "Enable 14400"

Blank pages between faxes:
GlobalFax is recognizing pages as larger than they actually are. Try going to Page Setup -> Scale Faxes to Receive Page.


Machines Affected: All
Published Date: Feb 18, 2012